We comply with Printrove’s (our POD partner) policy for returns and refunds.
As per Printrove, we offer complete replacements for damaged products. It will not be possible for us to initiate a refund once the product has been delivered to the customer. (PS: Tote Bag exempted from this condition)
For a product to be qualified for replacement, it should have either of the following issues:
- Damaged Items Sent.
- Defective Items Sent
- Broken Products Received.
Or anything else that can be proved valid.
To process the replacement please include pictures of the defective product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
On verification, we shall issue a free replacement to the customer and the customer can keep the old as well as the new replacement order.
Refund policy for Tote Bags
As our vendor for Tote Bags is different, we have some minor changes to the policy for Tote Bags.
To initiate the return/exchange, you will have to reach out to us within 7 days of delivery.
The return/exchange is only available if there’s an issue with fabric or print quality or if we deliver the wrong size or color. Otherwise, orders are not eligible for return/exchange.
If a cancellation is applicable after delivery (damage quality issues, wrong size, wrong item), we’ll refund the amount but may not take the return of the product. In this case, you can keep the product with you.
For any quality issues, damage, wrong size, or wrong print, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
If the scenario is outside the scope of our policy, we shall arrive at a solution considering all the factors